Prepare in your subsequent distant alternative with WALTER!
We’re partnering with a fast-growing begin up on a mission to assist firms get monetary savings, streamline vendor relationships, and optimize their know-how spend. The corporate’s shoppers vary from high-growth startups to mid-market firms, specializing in strategic negotiations, software program license optimization, and vendor consolidation.
They’re hiring their first Senior Buyer Success Supervisor (CSM) to assist scale buyer relationships, drive worth, and constantly enhance inside processes. If you happen to thrive in a start-up atmosphere, open to carrying many hats, and dealing hands-on with a proactive staff, we need to hear from you!
The Function
As the primary Senior Buyer Success Supervisor, you will be on the coronary heart of consumer supply and vendor technique. You’ll be liable for managing and rising relationships with present clients, making certain they obtain measurable outcomes from our companies. You may additionally collaborate carefully with distributors and inside groups to make sure our suggestions usually are not solely cost-effective however strategically aligned with consumer targets. This can be a high-impact, high-visibility position the place you will form the shopper expertise, affect vendor technique, and assist construct our CSM perform from the bottom up.
Key Obligations
- Personal and nurture post-sale relationships with a portfolio of shoppers
- Function a strategic advisor, serving to shoppers implement suggestions and seize financial savings
- Observe key efficiency indicators (KPIs), financial savings outcomes, and renewal milestones
- Construct and preserve relationships with key software program distributors
- Establish vendor developments and escalate dangers or alternatives internally
- Work with shoppers to audit, rationalize, and streamline their software program instruments
- Present perception into utilization, license tiers, overlap, and consolidation alternatives
- Keep present on SaaS developments and rising applied sciences related to our consumer base
- Companion with the inner staff to ship a seamless consumer expertise
- Assist set up CSM playbooks, consumer reporting frameworks, and communication cadences
- Contribute to the continual enchancment of our consumer success technique
Necessities
- 5+ years of expertise in buyer success, account administration, procurement consulting, or SaaS technique
- Confirmed monitor file of managing and rising consumer relationships with smb and mid-market clients
- Deep understanding of software program procurement and SaaS licensing
- Distinctive communication expertise
- Analytical mindset with a knack for figuring out financial savings alternatives and translating knowledge into motion
- Comfy in a startup or high-growth atmosphere; self-starter with a builder mentality
- Bonus: Expertise working in procurement, finance, IT technique, or vendor administration
Advantages
- Work immediately with the founder and play a key position in shaping the way forward for the corporate
- Assist firms make smarter selections and save significant {dollars} on tech spend
- Versatile distant work atmosphere with a tight-knit, mission-driven staff
- Aggressive compensation, performance-based bonuses, and fairness alternatives
- Room to develop—this position can evolve right into a management place as we scale
Apply Now
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