Remote Travel Agent – Serbia at Sienna Charles

Key Responsibilities

• Multiple Trip Administration: This role will be responsible for administrating a volume of client trips and travel bookings at the same time. Keeping up with and exceeding short turn times, following up with requests until received timely, escalating appropriately, and never missing a detail or deadline.
• Client Communication: This role will be responsible for outbound and inbound client communication management. Personally handling client calls and writing emails while maintaining the highest standards of professionalism and service.
• CRM Software Management: Build and maintain client preferences and standards in our CRM Software, continually adding to better understand and serve our clients. Organize and relay information collected to the rest of the company to increase the knowledge of our customers across all departments.

Daily Tasks

• Maintain all client trips in Project Management Software, constantly updated so the owner and senior management can see real-time status
• Religiously follow up with booking requests to ensure timely reservations
• Collaborating with internal and external Management to execute on travel plans
• Follow up with Clients to ensure satisfaction or identify room for improvement

Requirements

• Must have at least 2 years of experience in a luxury travel firm.
• Passion for Details
• Strong Sense of Urgency
• Self Accountability and Time Management
• Strong Written and Verbal Communication Skills
• Relatable and Engaging Personality
• Proficient with CRM and Project Management Systems
• Personal Accountability and Integrity
• Drive for Continuous Improvement
• Wide schedule availability for management and client requests on demand (Regular Saturday responses required, occasional Sundays)
• Track record of bringing all these pieces together to exceed client and management’s expectations

Timezone:

This role requires EST business hours. Please convert the timezone to your local time and only apply if you are able to work within the EST timezone.

Why Join Us:

Our company offers a fast-paced and engaging workplace with a strong passion for learning and improvement. We are a smaller team, providing the opportunity for you to work directly with the CEO while having a significant impact on the company’s direction and growth. We are looking for someone who isn’t afraid to fully own their role! 

Interview Process: 

We want to find the best fit for everyone involved to create a lasting and successful relationship. In order to determine this, there will be several rounds of interview calls, tests, and in-person interviews to get to know each other, show you how our business works, and give you a chance to show us how you work and think. Please keep this in mind when applying, and in your cover letter provide several times for your availability to have the first chat.