Sia Admissions: Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)

Headquarters: Philadelphia, PA

URL: https://www.siaadmissions.com

We’re hiring a full-time Consumer Success & Operations Affiliate to personal the consumer journey from onboarding to closing supply. That is an execution-focused position that blends challenge coordination, consumer communication, and backend operations. You can be the CEO’s proper hand in making certain each consumer receives white-glove service, each system runs easily, and no element is ever missed.

This position is right for somebody who finds achievement in making complicated operations really feel seamless — somebody who takes pleasure in supporting individuals with each coronary heart and self-discipline.

What You’ll Be Doing

• Information purchasers by each stage of the journey — from onboarding to wrap-up — with professionalism and polish

• Handle challenge plans in ClickUp: monitor deadlines, replace progress, floor bottlenecks, and guarantee momentum

• Talk with purchasers persistently and clearly — checking in, following up, and reinforcing expectations

• Evaluation consumer supplies and ensure they meet submission necessities earlier than inside evaluate

• Coordinate with inside coaches and crew members to maintain everybody aligned

• Draft and ship client-facing emails — all the time clear, considerate, and on-brand

• Keep backend operations: CRM updates, shared workspace group, and calendar coordination

• Submit day by day inside updates and put together weekly summaries to assist team-wide visibility

• Proactively determine areas the place programs, communication, or processes may be improved — and assist make it occur

Who You Are

• A relationship-builder who is aware of learn how to talk with heat, readability, and confidence

• A programs thinker — you perceive how backend particulars form front-end experiences

• Exceptionally organized and dependable — individuals belief you to observe by

• Snug in a high-performance setting the place requirements are excessive and issues transfer rapidly

• Motivated by the impression your work has on somebody’s private development and success

• A robust author in English — polished, skilled, and emotionally clever

• Desperate to develop right into a long-term operations accomplice position

Required {Qualifications}

• 2+ years in a client-facing, operations, or challenge coordination position

• Confirmed skill to handle a number of timelines and consumer relationships concurrently

• Close to-native English fluency (particularly written) — you’ll be writing client-facing messages repeatedly

• Excessive consolation with tech instruments like ClickUp (or Asana), Google Workspace, Calendly, and primary CRMs

• Capability to navigate evolving programs and remedy issues independently

• Primarily based in Latin America or a time zone overlapping with US Japanese hours

• Obtainable full-time: Monday to Friday, 8:00 AM – 5:00 PM Japanese Time

• Snug utilizing Hubstaff to trace time and guarantee alignment — not for micromanagement, however for visibility

What Success Appears to be like Like

• Shoppers really feel supported, guided, and by no means left guessing

• You keep forward of deadlines and talk clearly when issues shift

• Inner programs are up to date, streamlined, and actively improved

• The CEO doesn’t need to observe up — you’ve already dealt with it

• You contribute not simply to consumer satisfaction, however to operational excellence

Compensation & Development

• $1,900/month (full-time, distant)

• 40 hours/week, Monday to Friday, 8:00 AM–5:00 PM ET

• Lengthy-term alternative with potential to develop right into a management position in operations

• Work instantly with the CEO in a mission-driven, high-impact setting

• Ongoing improvement, mentorship, and performance-based development

Find out how to Apply

Please submit:

1. Your resume

1. A quick cowl letter answering the next:

• How do you guarantee accountability and possession in your work?

• Describe a time you proactively improved a system or course of

• Share your expertise managing complicated, client-facing operations

Vital: We’re ONLY contemplating candidates who meet the next standards:

• Close to-native English fluency

• Full-time availability throughout US Japanese hours

• Snug utilizing Hubstaff

• Sturdy writing and organizational expertise

• Intent to develop with the corporate long run

To use: https://weworkremotely.com/remote-jobs/sia-admissions-client-success-operations-associate-full-time-remote-us-eastern-time-hours