Headquarters: Singapore
URL: https://propseller.com/
Operate Description
We’re looking out for a cheerful, fast, and client-obsessed specific particular person to hitch us as an Affiliate Purchaser Service Govt working remotely from the Philippines. On this perform, you will help our group of Precise Property Consultants in Singapore by answering inbound enquiries, qualifying patrons, and coordinating property viewings, all whereas delivering a seamless {{and professional}} experience to every prospect.
You may play a key perform in shaping the first impression of Propseller. Velocity, accuracy, empathy, and organisation shall be vital to succeed. If you love serving to people, are naturally resourceful, and would possibly thrive in a high-performance distant group, we’d like to take heed to from you.
Duties & Obligations
- Cope with inbound enquiries all through plenty of channels (primarily WhatsApp and phone calls), always delivering clear {{and professional}} communication
- Qualify potential patrons expressing curiosity in our listings, collect key information, and help info them in direction of the next step of their searching for journey
- Coordinate and (re)schedule property viewings, making sure alignment between shopper availability and our interior group’s agenda to maximise each product sales various
- Search, evaluation, and exchange information in our CRM system to verify data accuracy and enrich itemizing particulars
- Monitor and deal with your every day actions and shopper interactions by means of our interior platforms
- Contribute to widespread effectivity reporting and be part of group discussions aimed towards enhancing processes and shopper experience
- Assist specific initiatives and ad-hoc duties as part of our regular enchancment custom
Splendid Candidate
You have at least 1 12 months of experience in a distant buyer help perform, and in addition you genuinely have the benefit of serving to people. You are organised, thoughtful, and warranted in managing plenty of duties in a fast-paced, digital environment.
You understand what good service seems to be like, and also you perceive learn how to ship it, even remotely. You have a strong consideration to ingredient, making sure accuracy in all of the items you do, from shopper communication to system updates. You take pleasure in creating straightforward, setting pleasant, and constructive experiences for buyers, and you are not afraid to push for outcomes when wished.
You are proactive, coachable, and always looking out for strategies to boost.
Requirements
- Diploma or equal qualification
- 1 12 months experience required in a distant buyer help perform
- Fluent in written and spoken English, with the facility to talk clearly and professionally by means of chat and phone
- Cozy using Google Workspace, CRMs, and digital devices usually
- Extreme diploma of consideration to ingredient, notably when updating shopper info and coordinating viewings
- Sturdy ability to multitask and hold centered beneath pressure
- Reliable internet connection and distant working setup acceptable for every day video calls and platform use
- Organised, proactive, and customer-obsessed, always striving to ship a premium experience
You Get
- Distant: Ship output from the comfort of your property whereas contributing on to a fast-growing, tech-enabled precise property agency based in Singapore.
- Structured help & teaching: Get onboarded with clear steering, widespread check-ins, and ongoing educating that may aid you thrive
- Effectivity-based bonus: Be rewarded immediately to your outcomes
- Above-market compensation: Receive aggressive pay that shows your skills and effectivity, significantly elevated than native buyer help contracts
- Publicity to startup custom: Be a part of a high-performing and caring group that values initiative, learning, and collaboration, with out the rigid development of firm environments
- Operate & have an effect on: Play a big perform in shaping the home-buying and selling experience of buyers in one in all life’s largest milestones
Recruiting Course of
Splendid measurement: couple of days
Interview Course of
- On-line Check out (30min)
- Screening – On-line (30min) – Introductory Title with Experience Acquisition Affiliate
- Interview (1h) – Meeting with Success and Service Supervisor (perform play)
- DILO – On-line (1 Full day) – Day-in-the-life with teaching and job simulation (paid DILO)
Compensation
- $4 per hour
To make use of: https://weworkremotely.com/remote-jobs/propseller-associate-customer-service-executive
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