Headquarters: Oregon USA
URL: https://porkbun.com
Reside Technical Help Consultant — full time, requires weekend (Sat + Solar) — $40,000 / 12 months + advantages (Places: California, Idaho, Oregon, Texas, or Washington)
It is time to rent one other wonderful particular person once more. You could possibly be the choose of the litter! Are you a resourceful downside solver who loves delivering top-notch customer support? Are you able to present wonderful and customized cellphone assist? If you happen to’re good at diagnosing technical points, take pleasure in serving to prospects, and might ship a mind-blowing expertise through cellphone, chat, and e mail assist, then please apply!
Porkbun is a totally distant area identify registrar. We’re trying so as to add a number of U.S.-based, full-time Technical Help Representatives. We’re hiring from inside states the place we’re already operational; eligibility is restricted to: California, Idaho, Oregon, Texas, or Washington.
From .com to .pizza to .plumbing, Porkbun sells greater than 500 area extensions on to shoppers. Our no-nonsense interface and super-affordable costs imply we’re including new prospects at a implausible charge. We’ve got turn out to be the go-to registrar for tech-savvy people corresponding to builders. On the similar time, bargain-hunters are thrilled to be taught that we provide unbelievable assist regardless of our industry-low costs.
We predict Porkbun.com is the very best registrar on this planet, and if you happen to try our TrustPilot opinions, you’ll see that’s not simply our personal bias speaking. However even the easiest-to-use interface can’t clear up each buyer downside.
Typical points:
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“How do I join my area to Shopify?”
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“How do I switch my area to Porkbun?”
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“My web site isn’t working.”
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“How do I buy WordPress internet hosting?”
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“Why didn’t my fee undergo?”
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“How do I join my hosted e mail to Outlook?”
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“Why is your organization named Porkbun?”
Expertise – skilled or private – with domains, internet hosting, DNS is required, or, absent that, very sturdy expertise in reside technical assist. We’re searching for somebody with confirmed technical and diagnostic capacity who loves studying new issues. Reside assist expertise that spans a number of modes of assist, corresponding to e mail, chat, and cellphone, is valued.
Vital abilities:
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You possibly can present wonderful reside assist through cellphone and chat, even within the face of buyer stress, tantrums, and disasters of their very own making (and typically ours )
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You possibly can write emails with an expert tone
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You like the sensation of creating a buyer completely happy
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You’re a wonderful downside solver
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You’ve got at the least two years of tech assist expertise, both at an inner assist desk or customer-facing place
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Expertise with domains, internet hosting, and DNS
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You’ve got a gentle Web connection and a quiet room to work out of
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You’re employed effectively in a distant work atmosphere
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You’re completely high quality with horrible hilarious puns
If the above describes you, please observe the directions beneath EXACTLY and reply precisely — failure to take action means we are going to filter out your utility.
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Connect your resume and canopy letter to an e mail as two separate .pdf paperwork
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Deal with your e mail with the topic line “Technical Help Consultant”
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Start your e mail physique by copying, pasting, and responding to the beneath qualifying questions. If you’re responding NO, we’re sorry, however you aren’t eligible for the function:
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Are you primarily based within the USA and eligible for employment (Sure/No)?
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Are you primarily based in one of many following states: California, Idaho, Oregon, Texas, or Washington (Sure/No)?
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Do you’ve gotten two or extra years of reside technical assist expertise, or expertise with domains, DNS, internet hosting? (Sure/No) If sure, which?
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Are you out there and concerned about working each Saturday and Sunday(Sure/No)?
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Be at liberty so as to add different related, transient content material to your e mail however it should start with these questions and your correct responses
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Ship that e mail with attachments to careers+assist@porkbun.com
We’re leaning into our development and hiring for shifts that may bolster our reside assist protection for US time zones. Answering telephones and chats would be the major precedence of this function.
We’re hiring two shifts:
Customary Shift: Fri – Tue, 9 AM – 5 PM Pacific Time
Thu – Mon, 9 AM – 5 PM Pacific Time
We consider that to do your job nicely, you’ll want to take paid breaks – all 8-hour shifts embody a complete of 1 hour of paid breaks.
Beginning pay: $40,000 / 12 months + advantages
This place presents full medical, dental, and imaginative and prescient advantages (single), beginning after 90 days, and a Easy IRA plan with an identical 3% firm contribution after the primary 12 months.
Why work for Porkbun:
We’re making a giant splash in a multi-billion-dollar {industry}, like a pig working by way of a puddle. We’ve got seen unbelievable development in our enterprise fueled by phrase of mouth, savvy advertising, and mass-market accolades corresponding to being acknowledged by USA Right this moment in 2023 and 2024 because the Greatest Area Registrar. We’re the #1 registrar as ranked by our 100% actual TrustPilot buyer opinions. We’ve got over 400,000 lively prospects and practically 3,000,000 domains underneath administration. However we’re a small staff, and meaning a single, motivated particular person could make a huge effect.
Porkbun is dedicated to a coverage of nondiscrimination in employment on any foundation. This can be a enjoyable place to work, however we’re not blind optimists; as an alternative, our tradition thrives on clear-eyed assessments to acknowledge and clear up issues. Additionally, everybody who works right here is genuinely good. If this appears like heaven to you, please apply.
To use: https://weworkremotely.com/remote-jobs/porkbun-live-technical-support-representative-full-time-requires-weekend-sat-sun-40-000-1
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