The way forward for work isn’t simply distant—it’s changing into smarter, extra clear, and data-driven. On a current episode of Derek Gallimore’s Outsource Accelerator podcast, our very personal Alex Schutte (SVP of Advertising and marketing at Hubstaff) unpacked this transformation in higher depth.
Drawing from Hubstaff’s expertise with over 140k customers throughout 150 nations, Alex shares real-world knowledge, shopper tales, and sensible methods to handle high-performing distributed groups.
From productiveness benchmarking to operationalizing AI, his insights paint a transparent image of how outsourcing companies can transfer past headcount and begin delivering measurable worth in a remote-first world.
Right here’s a breakdown of what was mentioned on this value-packed podcast session.
Enhance your staff’s effectivity with Hubstaff’s productiveness instruments
From cubicles to readability: Why Hubstaff exists
Hubstaff was based to problem the outdated 9–5 workplace mannequin. Constructed by remote-first advocates, it allows corporations to handle distributed groups with out micromanagement.
At the moment, Hubstaff helps over 140,000 customers in 150+ nations with instruments for time monitoring, productiveness measurement, and staff operations.
Why Hubstaff is extra than simply worker monitoring software program
Time monitoring software program that does greater than log hours
In Alex’s phrases, Hubstaff time monitoring captures how work occurs, not simply when. You’ll be able to monitor focus time, exercise ranges, app and URL utilization, and even use elective screenshots to validate effort.
Instance: From his expertise, Alex shares how he used Hubstaff knowledge to uncover {that a} high-performing analyst was spending an excessive amount of time in conferences. That perception helped him construct a case to rent extra assist to enhance staff output and worker satisfaction.
Seamless integration together with your current workflow
The mixing capabilities are unmatched with instruments you already use—Asana, Trello, Jira, ClickUp, Deel, Smart, and extra. Monitor time instantly on duties, then automate timesheets, invoices, and payroll processing throughout shoppers and groups.
As an illustration, an outsourcing company related Hubstaff to Deel, automating payroll throughout international groups and eliminating guide reconciliation for billable hours.
Actionable knowledge that drives operational selections
Alex mentions how leaders achieve real-time productiveness analytics to assist them allocate assets extra successfully, assist workers early, and handle by knowledge, not guesswork.
The Hubstaff Workstyle Revolution report revealed that distant groups spent 52% of their hours in focus time, whereas in-office groups averaged simply 46%. This helps outsourcing suppliers counter shopper RTO mandates with actual proof.
A distant working system constructed for BPOs, companies, and international groups
Constructed-in belief and accountability
When requested about belief and accountability, Alex talked about that shopper belief is non-negotiable for outsourcing companies, and Hubstaff helps ship transparency that differentiates your service.
- Monitor billable hours right down to the minute (or 6-minute intervals for authorized/accounting shoppers).
- Provide client-facing dashboards that present progress, time logs, and staff efficiency.
- Present proof of labor tied on to duties or deliverables.
“Shoppers really love seeing the Hubstaff knowledge as a result of it’s, once more, that proof of labor… You can provide your prospects entry or a view of a few of this knowledge… and that simply helps with transparency, accountability. You say, ‘Hey, all playing cards are on the desk. Right here’s what we did for you.”
— Alex Schutte, SVP of Advertising and marketing at Hubstaff
Versatile invoicing and international payroll
Hubstaff helps customized pay charges primarily based on undertaking, function, or staff. BPOs can tag hours as billable/non-billable, automate invoices, and pay contractors by way of Deel, Smart, or PayPal integrations.
As an illustration, BPOs can monitor productiveness on a per-seat foundation and automate shopper billing primarily based on time logged to particular duties, eliminating the necessity for guide monitoring and decreasing the chance of errors.
Cell and discipline staff assist
Hubstaff’s cell app contains GPS monitoring and geofencing capabilities — good for outsourcing companies managing onsite groups or cell staff.
Empowerment over surveillance
As Alex places it, Hubstaff is constructed to assist a tradition of accountability, not management.
Hubstaff’s productiveness monitoring options are versatile and designed to fit your firm’s tradition. You select whether or not to allow screenshots, observe URLs, or use time logs and productiveness scores.
Instance: A BPO supervisor used Hubstaff to detect a drop in productiveness. The aim was to not reprimand, however to uncover early indicators of burnout. That led to a training dialog and adjusted workload, stopping turnover.
The untapped alternative: operationalizing AI
The Hubstaff AI Productiveness Shift Report uncovered a key perception: though 85% of customers report utilizing AI, solely 4% of tracked time is spent on AI-related instruments.
Alex highlights an important knowledge level throughout the dialog: a significant alternative for BPOs to supply AI-enhanced providers and automation methods that enhance velocity, accuracy, and profitability for shoppers.
When Hubstaff hosted a BPO panel just a few months in the past, leaders had a transparent message: AI and automation aren’t simply instruments. They’re must-haves for scale, compliance, and shopper belief.
Prime AI adoption by area (primarily based on precise utilization)
- Pakistan – 84%
- Bangladesh – 80%
- India – 80%
- United States – 56%
In accordance with the AI report, roles like search engine optimization and Buyer Help noticed the very best charges of productive AI utilization. They now use Hubstaff to observe the effectiveness of AI instruments and report that worth on to shoppers.
Why distributed groups select Hubstaff: operational wins at each stage
The dialogue additional revealed the significance of time monitoring for BPO success and the way Hubstaff helps operational effectivity, serving to leaders lead with data-driven insights.
1. Scalable for any staff measurement
From 2-person companies to 1,000-seat suppliers, Hubstaff flexes together with your progress.
For instance, Reasonably priced Workers, a number one outsourcing supplier, has been a Hubstaff buyer for over a decade. Throughout that point, the corporate has doubled in measurement, refining its operations and scaling seamlessly with the assistance of Hubstaff’s time monitoring and productiveness measurement platform. The power to trace productiveness, monitor staff efficiency, and allocate assets successfully has pushed sustained progress.
2. Benchmarking that drives higher outcomes
Evaluate efficiency throughout groups or roles to determine what’s working and what’s not.
3. Works together with your present tech stack
Combine Hubstaff with undertaking administration, payroll, and HRIS methods—no want to tear and exchange.
4. Helps Innovation and Steady Enchancment
BPOs utilizing Hubstaff for AI readiness and productiveness benchmarking save as much as $50 per seat every month, providing shoppers extra transparency.
Empowering and main distributed groups with data-driven readability
This podcast episode completely encapsulates how the way forward for distributed staff empowerment is already right here. For BPOs managing international, outsourced groups, the chance to scale with precision, compliance, and efficiency readability has by no means been higher.
From AI adoption to productiveness benchmarking by function, main companies are turning to time monitoring and workforce visibility platforms like Hubstaff to function smarter and develop quicker.
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