Headquarters: New York Metropolis
URL: https://www.miso.com/
Job Title: Half-Time Journey Concierge Specialist
Location: Distant, Americas time zones
Hours & Pay: $20 / hour · 4–8 hr shift blocks · minimal 20 hrs/week, as much as 48 hrs/week
Experiences to: Head of Operations
Why This Position Exists
When flights cancel at 2 am or a passport difficulty pops up the evening earlier than departure, vacationers want calm, quick, human assist. You’ll be that trusted voice—backed by our AI instruments—who rescues the journey and wins lifelong loyalty.
What You’ll Do (Shift Blocks)
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Reply inside 10 minutes to pressing telephone/electronic mail/Slack alerts; triage what’s really vital.
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Seek for and e-book air journey, resorts, automotive leases, and transfers. For flights, this may occasionally additionally embrace on the lookout for level offers (we are going to practice you the right way to be a journey hacker).
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Rebook or re-route disrupted flights utilizing our software or airline web sites and make sure new tickets.
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Situation refunds, file EU/US compensation claims, and monitor voucher balances.
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Deal with easy exchanges (date/time adjustments, seat strikes) for purchasers.
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Proactively scan journey points throughout your shift for schedule adjustments or climate dangers; flag options earlier than the traveler asks.
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Doc each motion in our CRM— no free ends for the following shift.
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Escalate edge-case pricing or ticketing errors to senior ops rapidly.
Should-Haves
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Native English speaker: Extraordinarily robust written and verbal English abilities with no accent.
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Service reflex: you naturally reassure burdened vacationers in crisp, empathetic English.
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Dependability: for those who’re on the roster, we will rely on you; 100% on-shift response SLA.
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Quick learner: snug juggling chat, telephone, and two browser-based instruments directly.
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Skilled dwelling work-station: high-speed web, quiet, and so on.
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Sensible judgment: you instinctively steer vacationers towards the choice they really want—even once they’re unsure themselves.
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Self-starter mindset: you’re snug making choices and transferring work ahead with out hand-holding.
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Ego-free collaboration: whenever you hit a roadblock, you ask for assist as a substitute of guessing in silence.
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Strain poise: burdened or indignant consumer? You keep calm, empathic, and laser-focused on options.
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Capable of go a background verify
Good-to-Haves
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Sabre, Amadeus, or Galileo expertise (we’ll practice the correct particular person).
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Expertise with factors/loyalty redemptions or boutique/luxurious vacationers.
What We Supply
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Predictable shift bidding two weeks prematurely; swap in our scheduling app.
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Paid coaching & GDS certification pathways.
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Quarterly efficiency bonus tied to CSAT + first-contact decision.
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Journey perks after 6 months (business charges, standby advantages).
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A ladder: high performers can scale to 30-40 hrs, salaried roles, or product/QA rotations.
If associates ask you which ones backup flight to e-book when storms hit—apply.
For those who learn this far, put The Time Machine by H. G. Wells for the suitable query.
To use: https://weworkremotely.com/remote-jobs/miso-com-part-time-travel-concierge-specialist
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