Hightouch: Technical Account Manager – EMEA

About Hightouch

Hightouch’s mission is to empower everybody to take motion on their knowledge. Lots of of firms, together with Autotrader, Calendly, Automobiles.com, Monday.com, and PetSmart, belief Hightouch to energy their development.

We pioneered the Composable Buyer Information Platform (CDP), which lets firms use their very own knowledge warehouse to gather, put together, and activate buyer knowledge for advertising personalization and enterprise operations. Our new AI Decisioning platform goes a step additional,  permitting entrepreneurs to set targets and guardrails that AI brokers can then use to personalize 1:1 buyer interactions. Historically, solely technical groups had the talents to entry and use buyer knowledge. With Hightouch, each enterprise person can ship personalised buyer experiences, optimize efficiency advertising, and transfer sooner by leveraging knowledge and AI throughout their group.

Our staff focuses on making a significant influence for our prospects. We method challenges with a first-principles mindset, transfer shortly and effectively, and deal with one another with compassion and kindness. We search for staff members who’re sturdy communicators, have a development mindset, and are motivated and protracted in reaching our targets. 

What else? We’re primarily based in San Francisco however have staff members everywhere in the world. Our Sequence C put us at a $1.2B valuation, and we’re backed by main traders similar to Sapphire Ventures, Amplify Companions, ICONIQ Progress, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Function 

As a Technical Options Account Supervisor in our EMEA area, you’ll grow to be the bridge between Hightouch and our largest Fortune 5000 prospects. You’ll oversee your entire buyer journey ranging from kick-off to onboarding to continued buyer success and eventually, elevated adoption. You’re a product knowledgeable and can leverage your information to make sure our Enterprise prospects perceive and make the most of the Hightouch platform to its fullest extent and past.

On this position, you try to grasp buyer necessities and points on the molecular stage. Irrespective of your background, you could have a pure curiosity to uncover a buyer’s use case and assist navigate to essentially the most elegant and environment friendly resolution. Essentially, you might be enamored with how an organization can make the most of knowledge to its fullest extent. Using this curiosity and information, your aim is to information the shopper into their supreme future state in addition to information the innovation of the Hightouch platform as nicely.

What You’ll Do

• As a important member of the Buyer Success staff you’ll be liable for the retention and growth our largest Enterprise prospects
• You can be a part of a staff that can work intently with Gross sales to strategize on find out how to enhance the adoption of Hightouch inside giant organizations
• From a technical perspective, your main obligations might be to ship a well timed and arranged onboarding for patrons by efficient mission administration, guarantee prospects see the complete worth in Hightouch’s merchandise, and advise on technical greatest practices
• Present prospects with clear proactive technical steering and experience throughout all our merchandise
• Collaborate with Buyer Help, Engineering, and different groups to help with technical escalations
• Contribute in the direction of the success of the Hightouch platform by surfacing use circumstances and issues to Engineering that push our product to the subsequent stage

What We’re Trying For

• 5-10 years of expertise in a consumer dealing with and / or expertise targeted position the place enterprise expertise and technical acumen was mixed
• Expertise managing and executing technical initiatives with a customer-first angle and a powerful sense of empathy
• Wonderful mission administration and communication expertise
• Confirmed capacity to shortly be taught new applied sciences and perceive complicated programs (APIs, databases, reporting instruments, and many others.)
• Sturdy troubleshooting and downside fixing expertise with a steady want to enhance your technical acumen
• Means to collaborate cross functionally with totally different groups and sorts of folks
• Means to work below strain, deadlines and navigate sudden roadblocks with ease
• Proficiency of spoken and written English

The wage vary for this place is 160,000-200,000 (80/20 cut up variable) USD per yr, which is location unbiased in accordance with our remote-first coverage. We additionally supply significant fairness compensation within the type of ISO choices, and supply early train and a ten yr post-termination train window.