# Buyer Expertise Lead — ErythrosLight Location: Distant (LATAM, US, canada, Philippines, or South Africa)
**Location:** Distant (Colombia, Mexico, or Argentina most well-liked)
**Hours:** Full-time, 40 hrs/week, US Pacific enterprise hours (9am-6pm PT)
**Compensation:** $2,000-$2,500/month relying on expertise
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## About ErythrosLight
ErythrosLight is a premium pink gentle remedy model primarily based in California. We promote the Erythros Laser Professional Masks ($1,149)—an FDA-cleared machine that includes 164 medical-grade lasers plus 72 LEDs for pores and skin rejuvenation and anti-aging.
We’re rising quick (8-10 gross sales every day) and our prospects anticipate a premium expertise to match our premium product. We want somebody who can personal buyer expertise end-to-end.
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## The Position
You may be the voice of ErythrosLight. Each buyer interplay—from first query to post-purchase assist—goes by means of you.
This is not a script-reading job. You may be speaking to prospects spending $1,000+ on a technical well being machine. They’ve actual questions, actual considerations, and excessive expectations. Your job is to make them really feel assured shopping for from us and thrilled after they do.
**You may personal:**
– **Pre-sale questions** — Many purchasers electronic mail earlier than shopping for. These conversations convert to gross sales. You may want to know our product deeply and clarify why it is well worth the value.
– **Submit-purchase assist** — Setup questions, utilization steerage, troubleshooting. Our product is technical—you may be taught the way it works and assist prospects get outcomes.
– **Returns and complaints** — Deal with these professionally. Defend our repute and evaluations. Know when to escalate to me.
– **Evaluate and testimonial requests** — Observe up with glad prospects. Get evaluations, request UGC, construct social proof.
– **Documentation** — Construct and enhance our FAQ, assist articles, and response templates.
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## What We’re Trying For
**Should have:**
– Wonderful written English — You are representing a premium US model. Grammar, tone, and professionalism matter.
– 2+ years buyer assist expertise — Ideally e-commerce or technical merchandise. Bonus when you’ve labored with premium/luxurious manufacturers.
– Accessible US Pacific hours — 9am-6pm PT, Monday-Friday.
– Dependable web and quiet workspace — You may be on video calls sometimes.
– Possession mentality — You see an issue, you repair it. You do not wait to be instructed.
**Good to have:**
– Expertise with Shopify (trying up orders, processing refunds)
– Expertise with helpdesk instruments (Gorgias, Zendesk, Freshdesk)
– Background in well being, wellness, skincare, or magnificence
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## Why This Position
– **Direct affect** — You are not a cog in a name heart. You personal buyer expertise for a rising model.
– **Progress potential** — As we scale, you possibly can lead a small CX group.
– **Steady, long-term place** — We’re not on the lookout for a 3-month contractor. We wish somebody who grows with us.
– **Premium product** — You may symbolize one thing folks really love, not low-cost junk.
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## Compensation
$2,000-$2,500/month (paid month-to-month by way of Sensible)
Full-time, long-term place. This isn’t a contract gig.
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## Easy methods to Apply
Ship an electronic mail to [email protected] with:
1. **Your resume or LinkedIn**
2. **A brief word** (3-5 sentences) explaining why you are a good match
3. **Written take a look at** — Reply BOTH questions beneath as when you had been already within the position:
**Query 1:**
> *”A buyer emails: ‘I have been evaluating your masks to the JOVS masks and the Omnilux masks. Yours is the most costly. Why ought to I pay extra for ErythrosLight?’*
>
> *Write your response to this buyer.”*
**Query 2:**
> *”A buyer emails: ‘My order arrived and the field was broken. I am fearful the product inside is damaged. I paid over $1,000 for this and I am actually pissed off.’*
>
> *Write your response to this buyer.”*
We’ll evaluation purposes and reply inside 5 enterprise days.
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