Headquarters: Chicago, IL
URL: http://www.epublishing.com
We construct software program merchandise and web sites for publishers. This place is primarily accountable for dealing with and resolving our shoppers’ incoming assist circumstances, offering direct help or gaining decision via our proficient group. This can be a full-time place.
Job duties embrace:
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Carry out tier 1 triage on assist tickets
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Handle assist tickets via our on-line buyer assist portal
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Escalate/reassign points to different group members as wanted
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Successfully work with shoppers and different group members, together with Product, Undertaking Administration, and Engineering
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Assists with the testing of software program updates
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Attend scrum group ceremonies and help with dash prioritization
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Technical debugging of product or web site points reported by shoppers
{Qualifications}:
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Wonderful written and verbal communication expertise
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Demonstrated expertise in customer support and assist roles
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Technical data for primary debugging and troubleshooting
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Demonstrated expertise utilizing AI
- Availability in Central and Japanese Time Zones
Strongly Most well-liked:
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Content material Administration System expertise together with working with and troubleshooting web sites
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Expertise in Agile SDLC
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Expertise utilizing SQL to question and analyze information
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Data of web site efficiency indicators and promoting techniques
To use: https://weworkremotely.com/remote-jobs/epublishing-software-support-specialist-1
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