Who we’re and what we do
Contra is constructing the world’s first skilled community for impartial creatives and the businesses that rent them. We’re commission-free, international, and targeted on enabling the way forward for versatile work. Alongside our community and market, we’re launching new product strains together with Contra for Firms, Contra Adverts Community, and Inventive RLHF & Analysis Providers for AI labs and creative-tool firms.
We have raised over $51M from main traders like NEA, Uncommon Ventures, and Cowboy Ventures – and we’re simply getting began.
What you’ll be accountable for:
- Present world-class assist by taking possession on consumer points – working intently with the engineering, product and different groups to handle and resolve consumer points shortly.
- Grow to be a Contra product skilled – specializing in consumer workflows, integrations, and platform performance.
- Work with a way of urgency and shortly determine root reason for points and guarantee SLAs/turnaround occasions are met.
- Counsel course of enhancements and introduce finest practices for operations.
- Present common insights and suggestions on venture standing, achievements, and areas needing enchancment.
- Hold our data base up to date, refine, and optimize assist content material, making certain it helps consumer self-service and automatic instruments’ effectiveness.
- Improve the effectivity of buyer assist operations, specializing in lowering response and determination occasions.
- Constantly analyze efficiency metrics and processes to determine alternatives for additional enchancment and automation.
Necessities:
- 2+ yr in Buyer Assist
- Expertise troubleshooting technical points
- Sturdy communication and interpersonal abilities, with the flexibility to construct and keep relationships with key stakeholders.
- Glorious problem-solving abilities and the flexibility to assume strategically.
- Glorious verbal and written communication abilities.
- Shift:
- Monday, Tuesday, Friday, Saturday, Sunday (9am-5pm EST)
Instruments you will be utilizing:
- Intercom (major software)
- Retool
- Hubspot
- Notion
- Looker
- Linear
Complete Comp:
- Wage: $65,000-$75,000
- Medical, Dental, Imaginative and prescient Advantages
- 401k Matching
- We will present you with a firm laptop computer on your begin date
Interview Course of
- Interview with the Recruiting Workforce (half-hour)
- Interview with Hiring Supervisor (40 minutes)
- Tradition Interview with Head of Operations (half-hour)
- Paid Case Research + Presentation (45 minutes)
Notice: Contra communicates with candidates by means of @contra.com domains solely. We by no means ask for cash from potential staff. For the most recent job postings, go to Contra Careers.
Apply Now
Let’s begin your dream job
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