Headquarters: Sweden/Dubai
URL: https://www.chargeback.io/
We’re Chargeback.io, a fast-moving startup serving to on-line companies defend their income by stopping chargebacks. We’re on the lookout for an skilled Account Supervisor to hitch us because the face of our model.
On this position, you’ll guarantee our prospects really feel supported, the platform runs easily for them, and any points get resolved shortly.
Phrase of mouth is our prime supply of latest enterprise, and also you’ll be the principle driver of it.
What You’ll Do
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Be the first level of contact for patrons from day one
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Present onboarding and ongoing assist through chat, e mail, cellphone, and video calls
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Troubleshoot widespread platform points and escalate when wanted
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Construct long-term, trust-based relationships. Many purchasers stick with us for years
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Establish shopper ache factors and actively work to enhance their expertise
It is a relational position, not transactional. We’re searching for somebody who can construct deep shopper relationships and loves making prospects really feel heard, helped, and valued. Even when they are often demanding.
What You’ll Want
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2+ years in B2B SaaS or fintech account administration
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Fluent English (spoken and written)
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Fast considering and problem-solving abilities
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Glorious communication: clear, form, and assured
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We’re not right here to micromanage. You’ll have the liberty to guide and the accountability to ship.
You’ll be part of a lean workforce, work independently and remotely, and play a key position in serving to our shoppers succeed and develop.
When you’re excited to be a part of one thing early and impactful, we wish to hear from you.
To use: https://weworkremotely.com/remote-jobs/chargeback-experienced-account-manager-for-b2b-saas
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This sounds like an exciting opportunity for someone passionate about building strong client relationships and making a real impact. I appreciate how the role emphasizes trust and long-term connections rather than just transactions. It’s refreshing to see a company that values clear, kind communication and problem-solving skills. I’m curious, though, how does the team handle the balance between remote work and maintaining a cohesive company culture? Also, what kind of support or resources are provided to ensure the Account Manager can effectively troubleshoot and escalate issues? It seems like a challenging but rewarding position, especially for someone who thrives in a fast-paced, independent environment. What would success look like in this role after the first six months?