Headquarters: Sweden/Dubai
URL: https://www.chargeback.io/
We’re Chargeback.io, a fast-moving startup serving to on-line corporations defend their earnings by stopping chargebacks. We’re looking out for an expert Account Supervisor to hitch us as a result of the face of our mannequin.
On this place, you’ll assure our prospects actually really feel supported, the platform runs simply for them, and any factors get resolved shortly.
Phrase of mouth is our prime provide of newest enterprise, and in addition you’ll be the precept driver of it.
What You’ll Do
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Be the primary stage of contact for patrons from day one
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Current onboarding and ongoing help by chat, e mail, cellphone, and video calls
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Troubleshoot widespread platform factors and escalate when wished
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Assemble long-term, trust-based relationships. Many purchasers follow us for years
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Set up shopper ache components and actively work to reinforce their experience
It’s a relational place, not transactional. We’re trying to find someone who can assemble deep shopper relationships and loves making prospects actually really feel heard, helped, and valued. Even when they’re typically demanding.
What You’ll Need
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2+ years in B2B SaaS or fintech account administration
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Fluent English (spoken and written)
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Quick contemplating and problem-solving talents
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Superb communication: clear, type, and guaranteed
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We’re not proper right here to micromanage. You’ll have the freedom to information and the accountability to ship.
You’ll be a part of a lean workforce, work independently and remotely, and play a key place in serving to our buyers succeed and develop.
Once you’re excited to be part of one factor early and impactful, we want to hear from you.
To make use of: https://weworkremotely.com/remote-jobs/chargeback-experienced-account-manager-for-b2b-saas
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This sounds like an exciting opportunity for someone passionate about building strong client relationships and making a real impact. I appreciate how the role emphasizes trust and long-term connections rather than just transactions. It’s refreshing to see a company that values clear, kind communication and problem-solving skills. I’m curious, though, how does the team handle the balance between remote work and maintaining a cohesive company culture? Also, what kind of support or resources are provided to ensure the Account Manager can effectively troubleshoot and escalate issues? It seems like a challenging but rewarding position, especially for someone who thrives in a fast-paced, independent environment. What would success look like in this role after the first six months?