Remote Member Experience Specialist (💰~$65k, Tucson, Arizona, United States) at Wild Alaskan Company

Wild Alaskan Firm is hiring a

nAbout the RolennYou are the face of Wild Alaskan in terms of interacting with our members and potential members. As a digital fishmonger, our firm depends on you to embody our values and to share our mission with our members. When one thing goes unsuitable with a supply, you are the primary responder. If somebody simply desires to speak about seafood and sustainability, you are there to listen to them out. If a customer is not so positive about what we do or why we’re value it, you assist them perceive who we’re and why we’re totally different.  nnCore Tasks nnnRespond to inbound inquiries from members and future members throughout a number of channels together with dwell chat, e-mail and cellphone.nnMaintain a high-satisfaction fee from members and preserve our first response time beneath one minute on chat and one hour throughout all different channels, all whereas constructing member loyalty.nnAssist members with inquiries regarding order points, cooking and recipes, account administration and extra, all whereas constructing relationships.nnCommunicate with empathy and all the time put the member first in all e-mail, dwell chat and cellphone interactions.nnReport on member conduct and bugs, and generate content material derived from anecdotes and analytics. nnRepresent the corporate’s values and mission in every interplay.nnParticipate in steady enchancment weekly conferences, in addition to every day stand-ups to go over open conversations, learnings from yesterday and targets for the day. nnOther duties and particular tasks as assigned.nnnnnRequirementsnnn* Impeccable writing expertise – from e-mail, to dwell chat, to Slack, written communication is the spine of our inside and exterior operationsnn* Glorious relationship constructing expertise and a stage of empathy that’s off the charts – our group succeeds after we uphold the identical requirements with our members as we do with ourselvesnn* Ardour for serving to individuals – you received’t cease attempting till our member is happynn* A profitable monitor document working in a excessive quantity atmosphere – could possibly be tossing pizzas or earlier eCommerce expertise. What we actually imply is that you just have to be prepared to adapt to vary and embrace growthnn* Capacity to resolve issues by considering analytically and creatively – we’ll present you the method, however your success will rely in your means to implement in your feetnn* A excessive consideration to element – being element oriented helps in a fast- paced environmentnn* Workforce-first perspective – Our group works remotely utilizing Slack/Zoom/Intercom, protecting 7 days per week (don’t fear, you’ll solely work 5), and we rely closely on our friends to assist each other nnnnnNice to Havesnnn* Earlier employment at an eCommerce and/or meals companynn* Familiarity with the newest eCommerce trendsnn* Inbound gross sales experiencenn* Expertise utilizing buyer assist software program comparable to Intercom, Aircall, or different SaaS instruments nnnnn nnThe wage for this place is $35,360.00. Wild Alaskan’s advantages package deal consists of well being, imaginative and prescient, and dental insurance coverage, a 401k, as much as 10 firm holidays, protected/sick time, trip, parental go away and extra, in addition to a scrumptious field of free fish each month.nn  nn#Wage and compensationn
No wage information revealed by firm so we estimated wage primarily based on comparable jobs associated to SaaS, Gross sales and Ecommerce jobs which can be comparable:nn
$60,000 — $70,000/yearn

nn#Benefitsn
💰 401(okay)nn🌎 Distributed teamnn⏰ Asyncnn🤓 Imaginative and prescient insurancenn🦷 Dental insurancenn🚑 Medical insurancenn🏖 Limitless vacationnn🏖 Paid time offnn📆 4 day workweeknn💰 401k matchingnn🏔 Firm retreatsnn🏬 Coworking budgetnn📚 Studying budgetnn💪 Free fitness center membershipnn🧘 Psychological wellness budgetnn🖥 Residence workplace budgetnn🥧 Pay in cryptonn🥸 Pseudonymousnn💰 Revenue sharingnn💰 Fairness compensationnn⬜️ No whiteboard interviewnn👀 No monitoring systemnn🚫 No politics at worknn🎅 We rent outdated (and younger)nn
nn#LocationnTucson, Arizona, United States