Who We Are
Float is the main useful resource administration software program for skilled companies groups. Since 2012, we’ve grown yearly—independently, self-funded, and profitably. We’re rated #1 for useful resource administration on G2 and trusted by 4,500+ clients worldwide.
As a certified B Corporation, we’re dedicated to creating a optimistic influence on our group, clients, the setting, and the distant group. Our 60+ particular person group works 100% remotely throughout the globe, with perks and benefits designed to help us in residing our Finest Work Life. You will collaborate with teammates throughout Australia, Mexico, the UK, Nigeria, Canada, and the US. Be taught extra about our information safety practices for employment or service contracts here. Browse our blog to get a glimpse of life at Float and take a look at our Glassdoor employer reviews. See why our clients love Float on G2 .
We’re on a scale-up journey, and we’re looking for individuals who thrive on this stage. We would like Float to be the place the place you may have the autonomy and alternative to do the perfect work of your profession.
Why We’re Hiring For This Function
At Float, we’re dedicated to supporting our clients with care whereas scaling sustainably. As a part of that journey, we’re increasing our deal with retention inside our VSMB and SMB buyer segments, and are dedicated to constructing programs that ship worth at scale with out sacrificing the private expertise.
This function leads that cost. As our first Buyer Success Supervisor totally targeted on a digital-first mannequin, you’ll form and ship one-to-many packages, construct proactive engagement methods, and drive constant buyer outcomes throughout a high-volume phase. It’s a vital function at a pivotal second, and is designed to strengthen retention, amplify influence, and assist Float evolve towards a wiser, scalable mannequin of buyer success.
We’re in search of somebody based mostly within the AMER area (North, Central, or South America!), in order that we are able to guarantee our one-to-many packages can help our shopper base. That stated, you’ll be working asynchronously with a shiny, devoted group from throughout the globe, with a powerful deal with taking advanced issues and creating options that really feel easy and intuitive for our clients.
Our Director of Buyer Success, Emily, explains the essential function you’ll play inside our Buyer Success group. Watch this video!
What You’ll Be Accountable For
Early on, you’ll leap proper into:
- Creating product and buyer experience: You’ll work on studying and growing working data of Float’s product, buyer journey, and current success methods to confidently help SMB clients throughout areas and perceive areas of alternative.
- Handle SMB buyer portfolio: Personal a e book of 3500+ SMB clients, sustaining high-level oversight, and bettering current programs and workflows.
- Map and baseline retention metrics: Ship a transparent, documented view of present retention efficiency, and determine automation alternatives to enhance renewals at scale.
As soon as you’re a bit extra settled, we anticipate that you’ll leap into the next areas of possession:
- Constructing and implementing automations: Collaborate together with your group to design and operationalize a system for managing the VSMB/SMB segments: segmenting accounts by lifecycle stage, engagement stage, and renewal threat for constant monitoring and follow-up.
- Lead scaled buyer packages: Drive adoption and retention by working one-to-many initiatives reminiscent of webinars, group trainings, and automatic lifecycle campaigns.
- Personal digital onboarding for brand new VSMB SMB clients: Managing digital-touch onboarding for patrons in North America and APAC, guaranteeing a clean post-sales expertise and early success milestones.
- Refine automation and playbooks: Use buyer information and suggestions to optimize engagement methods, constantly bettering effectivity and outcomes.
What You’ll Want To Be Profitable
We would like you to like your work and consider that these expertise will will let you succeed within the function. Making use of these expertise requires:
- SMB experience: Deep understanding of the wants, behaviors, and enterprise rhythms of very small and small-to-medium-sized companies, with expertise managing giant volumes of VSB/VSMB accounts.
- Churn administration: Confirmed potential to proactively determine threat and execute methods to retain accounts and scale back churn throughout a high-volume e book of enterprise.
- Scaled program supply: Expertise designing, managing, and optimizing automations and one-to-many engagement methods throughout a globally dispersed buyer base.
- Buyer retention: Robust observe report of driving long-term buyer worth by focused retention initiatives and scalable success packages.
- Clear communicator: Assured and articulate written and verbal communicator, able to explaining technical ideas in a easy, relatable method to a non-technical viewers.
- Webinar & content material supply: Comfy making ready, recording, and internet hosting reside or pre-recorded classes for one-to-many codecs, together with webinars and onboarding content material.
As a completely distant group, we’re in search of somebody comfy with asynchronous communication because the default, which implies you may have earlier distant expertise and are comfy utilizing instruments like Slack, Loom, and Linear to speak as wanted.
Why Be part of Us
On course earnings for this function is OTE US $120,163 (Stage 3), structured as a 90:10 cut up between base:variable.
Right here’s a blog post with extra info on how we decide our salaries.
We’re a worldwide async remote company with a various group of individuals from all around the world who share a standard perception in residing our best work life. We consider deeply within the thought of transparency and share our Float Handbook publicly so potential new group members can see first hand our perks & benefits in addition to our ways of working. In the event you really feel like you possibly can thrive at Float to do your greatest work, we’d love to listen to from you.
Hiring Course of For This Function
You’ll discover quite a lot of helpful details about our interview process and what it’s like to affix our world group on the Float careers page. The hiring course of for this function appears like this:
- Utility (3 questions): We’ll ask you three brief questions to grasp why this function sparked your curiosity and be taught extra about your related expertise. These questions carry quite a lot of weight in our course of, so take your time to reply them thoughtfully. A number of days to replicate and write a powerful response beats a rushed, cookie-cutter one each time.
- Preliminary meet (20 min): You will meet with Julia, our Expertise Supervisor ( hi, that’s me!), to talk about your curiosity within the function and discuss by any questions you may have about working at Float.
- Supervisor interview (45 min): You’ll meet with Emily, our Director of Buyer Success, to be taught extra about your expertise and expertise, and listen to about how one can make an influence at Float.
- Co-worker interview (30 min): You’ll meet with Alexa, our Senior Content material Marketer, to dive deeper into our values at Float, how you’re employed cross-functionally, and be taught extra about your objectives for the function.
- Founder Interview (30 min): You’ll meet with Glenn, Float’s CEO, to get to know you and see if in case you have potential to be an important addition to the group.
Utilizing AI? A Fast Notice.
We all know that instruments like ChatGPT are a part of how many people work as we speak (us too!). Be at liberty to make use of AI to help your writing, however don’t let it do the speaking for you. We learn each utility rigorously, and it’s simple to identify when one thing’s been totally copy-pasted. Assist us get to know the actual you!
Notice: Business analysis reveals that ladies and people in historically underrepresented teams usually don’t apply to jobs until they verify all of the bins for the function. In the event you really feel strongly that you’ve what it takes for this function however don’t verify 100% of the bins—that’s okay—we encourage you to use anyway and spotlight what you possibly can deliver to the desk.
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