Curls Monthly: Lifecycle & Subscription Growth Manager

Headquarters: South Jersey

URL: https://curlsmonthly.com/

Firm Description:

Curls Month-to-month is a viral subscription membership remodeling curly hair care by delivering 5 curated curl merchandise straight to our members’ doorways every month. We’re a fast-growing, Forbes-recognized model with a passionate neighborhood of over 1.5 million social followers, and we’re simply getting began.

Our workforce is small however mighty. Pushed, motivated, and fueled by the assumption that curly hair deserves higher. We’re in search of hungry, bold individuals who need to assist scale a subscription that’s altering the hair trade.

We’re not solely in search of somebody with technical expertise that this job requires—we care deeply about tradition. Should you’re somebody who thrives in a constructive, collaborative, and growth-minded atmosphere, you’ll really feel proper at residence with our workforce of glad, motivated staff.

Job Description:

Lifecycle & Subscription Progress Supervisor (Full-time, distant)

Personal retention, upsells, LTV, and buyer onboarding and portal tech.

Function Abstract

• DRI for subscription progress: scale back churn and growing ARPU/LTV.

• Construct and run the dunning system, cancel-intercept circulate, onboarding that drives utilization, and improve campaigns (quarterly/annual, 28-day billing)

• Implement 28-day billing so as to add an additional yearly billing cycle

• Create, construct, and check superior cancel flows – exit interviews/cancel movies and reason-based gives to save lots of about half of engaged cancelers

• Set up backup cost + sensible retries to take away 1.2–1.7 pts of involuntary churn

• Dissect and clear up Recharge + Shopify API workflows for a smoother buyer expertise.

Core KPIs (you personal these T60 averages)

• Involuntary churn % (down)

• Cancel save charge % (up)

• Blended month-to-month churn % (down)

• % on quarterly/annual and 28-day billing (up)

• ARPU/AOV and LTV (up).

Duties

• Dunning: implement backup cost seize, retry schedules, and pre-dunning; measure recovered income

• Cancel-intercept: Create, execute, and check cause surveys, cancel movies, one-tap solves, and so on.

• Cadence upgrades: launch 28-day billing and lite/premium containers; create improve promos

• Onboarding / Buyer Portal Expertise: simplify to scale back overwhelm- our #1 churn driver

• Cohorts & dashboards: construct T60 scorecards; tag churn causes; weekly critiques

• Run 3 exams/week: 1 dunning, 1 cancel-intercept supply, 1 onboarding / cadence.

• Give you initiatives for brand spanking new subscribers (free X for all times, $$ off, and so on.)

• Guarantee Shopify + Recharge APIs are working smoothly- dissect points and clear up.

• Create and execute rewards / referral applications.

Prereqs & Abilities

• 3–5+ years in DTC subscription lifecycle/CRM (Klaviyo/SMS, subscription apps- we use Recharge).

• Fluent in cohort evaluation, churn math, and supply testing.

• Writes clear briefs/copy/wireframes; manages freelancers for heavy dev/UX.

• Can handle gentle dev/UX/APIs as wanted.

• Understands funds and might report on them because it pertains to new to initiatives for brand spanking new subscribers (free X for all times, $$ off, and so on.)

• Tooling: Shopify + Recharge, analytics.

Compensation

• Base: $50–60K.

• Variable Bonus Pay: as much as $30K paid as month-to-month bonuses when T60 KPIs are hit (with 60-day clawback through netting).

How You Work

• End result-first, test-driven, information fluent. You intend: construct, check, and report weekly.

• Easy scales: prioritize confirmed performs earlier than “fancy” performs.

• Proactive, capable of work by yourself.

• Nice power with a can-do perspective.

To use: https://weworkremotely.com/remote-jobs/curls-monthly-lifecycle-subscription-growth-manager