Cranky Concierge: Air Travel Concierge

Headquarters: Distant

URL: https://crankyconcierge.com/

At Cranky Concierge, we attempt to be essentially the most helpful and worry-free journey service accessible for all vacationers. We use our superior business data to guide journey, monitor for points, and intervene when issues go improper. 

We concentrate on offering air journey help to individuals at varied factors of their travels.  The Concierge’s main duty is to assist individuals if one thing goes improper through the hours that the flight planning workplace is closed, however will even overlap with workplace hours at first or finish of the day.  

Shift Timings

We’re on the lookout for somebody to cowl the next shifts frequently:

• Mondays – 7pm to 3am New York Time (Tuesdays 9am to 5pm AEST)

• Tuesdays – 7pm to 3am New York Time (Wednesdays 9am to 5pm AEST)

• Saturdays –  8pm to 3am New York Time (Sundays 10am to 5pm (AEST)

Whereas the shifts listed above could be your common shifts, there could be alternatives to choose up extra shifts in step with operational wants and to offer cowl for different group members. 

For this function, we wish somebody enthusiastic about serving to stranded vacationers get the place they should go. You need to like coping with individuals and understanding what they want, even when they are not totally positive.

Wage vary: US$15-$17.50/hour

Job Tasks

• Concierges are on responsibility to reply any pressing questions and assist vacationers who’re caught in a single day.  E-mail and telephone methods are programmed to alert if there’s an issue, however different notifications could are available in.

• Some pressing questions could require a easy response or replace (resembling a slight delay with no impression on plans). Others could contain discovering new flight choices for cancellations and missed connections. This may typically be executed within the Sabre GDS.

• Obtainable to reply pressing telephone calls and supply assist if wanted (typically, these calls to the pressing line aren’t all that pressing!).

• Put together and ship flight updates.

• Help with duties resembling processing refunds, submitting for compensation, and different pre- and post-travel duties as wanted.  

• When wanted and workload permits, the concierge will help with journey planning, together with however not restricted to looking for and reserving air journey, inns, automotive leases, and transfers.  This may primarily be executed by electronic mail however might also entail telephone calls.

If this sounds just like the type of factor you love to do, then maintain studying!

Abilities You Ought to Possess (and Different Stuff)

• Reliability is crucial. Have to be accessible and capable of help inside 10 minutes of any alert notification.

• Will need to have good data of airline networks and choices to have the ability to discover alternates rapidly for stranded shoppers.

• Information of Sabre or different GDS/ARS is most well-liked however not required.

• Accuracy and pace are important. Timing is every part with regards to this function.

• Widespread sense capability to assist shoppers higher perceive what they want or ought to need is required.

• Capable of work with little supervision.  There are occasions you’ll be the one particular person on.  You received’t ever be fully on an island, as there’ll at all times be somebody you possibly can attain out to, which leads us to…

• By no means be too proud. If you do not know the reply, then be prepared to ask others for assist.

• Should be capable to roll with the punches and preserve a peaceful demeanor. The shopper could also be confused and offended; you possibly can’t be.

• Background checks can be required – the job includes dealing with delicate shopper information.

• Location does not matter to do the job, however you should be eligible to work in america.  Choice can be given to these in California, Colorado, Georgia, Iowa, North Carolina, South Carolina, Tennessee, Texas, and Virginia. 

All work is finished remotely so just be sure you have a snug place to work. Work can be executed in your laptop (Home windows or IOS), and it’s essential to have dependable web and a smartphone (Android or iPhone). Communication with shoppers and airways is a mixture of electronic mail and telephone, so it’s essential to have a quiet work surroundings.

We won’t stress sufficient how necessary consideration to element is, so please you’ll want to embrace your favourite airline in your utility.

To use: https://weworkremotely.com/remote-jobs/cranky-concierge-air-travel-concierge