Headquarters: Singapore
URL: https://www.holistics.io/
Who We Are
Holistics makes it straightforward for each knowledge and enterprise groups to mannequin and analyze their firm knowledge. We help over 300 fast-growing tech firms, together with unicorns, throughout 30 nations. Our platform processes over 5 million analytics queries each month for over 5000 customers globally.
Holistics Datasets assist enterprise groups perceive and discover the information out there for them to construct their very own stories with out over-relying on their knowledge staff.
These datasets are constructed from Holistics Knowledge Fashions, that simplifies work processes and reduces pointless repetitive work for knowledge groups.
Concerning the Position
We’re on the lookout for a Senior Options Engineer to anchor our technical pre-sales, onboarding, and success efforts within the US area and to assist construct the techniques that scale these globally.
This function blends pre-sales execution, buyer onboarding, strategic product enter, and demo storytelling. You’ll work intently with Gross sales, Product, and Buyer Success to characterize the product with confidence, readability, and care to assist prospects attain their “aha” moments quicker.
You may additionally help chosen buyer accounts post-sale as their technical contact and assist unblock adoption and growth alternatives.
What You’ll Do
Pre-Gross sales & Technical Solutioning
- Lead discovery, demo, and proof-of-concept (POC) calls with potential prospects
- Personal technical answer match and collaborate on pricing/industrial technique with Gross sales
- Reply to technical sections of RFPs, safety assessments, and knowledge structure inquiries
Demo Infrastructure & Analytics Use Case
- Keep and optimize our demo surroundings to help a number of use instances
- Construct compelling analytics use instances that showcase finest practices in modeling, visualization, and worth storytelling
- Document and publish video demo walkthroughs for inner coaching, outbound campaigns, and group schooling
- Repeatedly enhance demo narratives primarily based on buyer suggestions and product updates
Buyer Onboarding & Enablement
- Lead onboarding workshops for brand spanking new prospects to assist facilitate their clean adoption
- Run buyer coaching periods to speed up product adoption
- Co-create product enablement supplies (video guides, walkthroughs, technical docs) with advertising staff
- Function the technical level of contact for chosen key prospects post-sale
Product & Advertising Collaboration
- Mixture uncooked product suggestions and aggressive insights from calls and gross sales exercise
- Establish frequent objections, blockers, and patterns throughout offers
- Work with Product and Engineering to refine product usability and GTM readiness
- Feed enter to Product and Technical Advertising to form messaging, docs, and campaigns
Inner Assist & Enablement
- Triage technical questions from buyer Slack channels and group boards (L2 stage)
- Escalate certified bugs or L3 points to Product/Engineering with readability and context
- Create and keep technical enablement property (templates, movies, FAQs, and so forth.)
- Present steering and assessment for inner product and help documentation
What Success Appears to be like Like
- You shut your first deal inside 60 days, main discovery + demo
- Slack/discussion board questions are resolved quicker, with much less burden on Engineering
- You assist shorten onboarding time-to-value for brand spanking new prospects
What We’re Trying For
- 5+ years in Gross sales Engineering, Pre-Gross sales, or Technical Consulting
- Deep expertise with trendy knowledge/analytics instruments (e.g., SQL, dbt, Looker, Holistics, and so forth.)
- Confirmed means to construct demo infrastructure, answer content material, and documentation
- Glorious communicator throughout technical and industrial audiences
- Capable of work independently and handle async collaboration throughout international groups
- Willingness to take part in round 5 hours/week of inner collaboration with APAC HQ, scheduled throughout early morning or night hours
Bonus Factors
- Expertise scaling pre-sales or technical enablement in a SaaS startup
- Background in product advertising, developer relations, or technical writing
- Expertise supporting group boards, Slack channels, or open-source documentation
- Ardour for bettering inner techniques, coaching, and documentation at scale
What We Supply
- Distant-first staff and versatile work surroundings
- Excessive-trust tradition with possession from day one
- A technically sturdy and mission-driven product staff
- The chance to form how pre-sales is finished at an organization that values product high quality, readability, and buyer empathy
To use: https://weworkremotely.com/remote-jobs/holistics-software-senior-solutions-engineer-us-timezone
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