About Filestage

Filestage frees people from chaotic approval processes, making work additional joyful and productive. From huge enterprises to unbiased companies, our overview and approval platform helps teams share, concentrate on, and approve all their info, multi practical place – along with paperwork, designs, images, motion pictures, and audio info.

We’re a completely distant crew with people working in dwelling workplaces, co-working areas, and occasional retailers in all places on the earth. Collectively, we’re on a mission to create a seamless approval course of that helps people ship their best work. 

We now have raised our Assortment A and have over half 1,000,000 clients all through 500+ companies, along with AB InBev, LG, Havas, GroupM, and Emirates. So for those who occur to’re trying to find a fast-growing startup in a booming market, you might have found it!

⭐ This place is totally distant and is perhaps based wherever throughout the Americas

What you’ll be engaged on

That’s your likelihood to help type the way in which ahead for our distant agency. We think about {{that a}} sturdy Purchaser Success Group is the backbone of healthful enterprise growth.

• You private the consumer journey and assemble deep relationships alongside together with your book of enterprise. From onboarding by means of renewal (and each factor in between), you info your purchasers every step of the easiest way. You make sure they actually really feel supported, assured, and get most price from Filestage. You’re not solely a stage of contact—you’re a trusted confederate who drives product adoption, encourages attribute discovery, and helps purchasers see the long-term price of Filestage. You help them have enjoyable wins, decide growth options, and make renewals and expansions actually really feel similar to the pure subsequent step.

• You develop success plans that really drive success. You are employed intently with each purchaser to know their goals, challenges, and workflows. You then definately assemble strategic success plans tailored to their enterprise, use case, and enterprise priorities, serving to them hit their targets with Filestage.

• You discover risks sooner than they transform an issue. You keep an in depth eye on purchaser effectively being, using data and insights to find out risks and options early. Whether or not or not it’s low engagement or an upsell various, you take movement fast and thoughtfully.

• You lead important enterprise critiques. You recurrently meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans the place wished to keep up all people shifting forward.

• You flip purchasers into expert clients. You help purchasers transform assured, expert clients of Filestage by means of personalised teaching, onboarding calls, webinars or assist chats. You make sure Filestage turns into part of their every day workflow. Do not be involved, our purchasers are nice and don’t chunk 

• You advocate to your purchasers. You collaborate with Product sales, Promoting and advertising and marketing, Product, Enchancment and Assist to convey the consumer voice into every part of the enterprise. You’re always pondering ahead, suggesting enhancements and championing ideas which will make their experience even larger.

Life at Filestage

We think about people are additional productive as soon as they will choose their very personal schedule. So we’re proud to produce fully-remote roles that present the great stability between work and life.

Listed below are among the many benefits you might stay up for at Filestage:

•  Work from the place you’re happiest and luxuriate in a flexible schedule. We’ve been completely distant from the start, supplying you with the possibility to fulfill people in all places on the earth and broaden your horizons.

  • For this place, we’re trying to find any individual based in Americas timezone to confirm there’s a extreme time overlap with our crew members, purchasers, and companions.

•  Meet up in precise life. All of us journey collectively not lower than yearly (in common events) at our crew retreat to have satisfying and get to know each other.

•  Take pleasure in a strong crew custom. We’re a gaggle of data seekers, reflective thinkers, clear communicators, goal householders, draw back solvers, and crew avid gamers. These are the values we try for to help us get hold of our mission.

•  Be part of a cheerful crew. We’ve been rated 5 stars on Glassdoor by our fairly crew. You can take a look at our reviews here.

•  Create a workspace that matches you. You’ll get a €1,500 worth vary for {{hardware}}, as properly €500 for dwelling office to buy regardless of you need to do your best work – along with a laptop, webcam, or standing desk.

•  Get 38 days of trip. A great deal of time for metropolis breaks, summer season escapes, and each factor in between. You’ll moreover get a half day in your birthday to supply you a chance to have enjoyable!

•  Volunteer/Charity Day.  Take pleasure in a Volunteer/Charity Day to assist a set off close to your coronary coronary heart.

•  Proceed to develop and develop your occupation. We care about your enchancment and wish you to have the flexibility to be taught new points! After six months throughout the agency, you’ll get a worth vary to have the flexibility to make use of for personal enchancment.

• ️ Make your voice heard. We perception our crew members to make probably the greatest choices to appreciate their goals, so that you just gained’t should put up with micromanagers proper right here.

•  Say goodbye to pointless conferences. We observe what we preach within the case of productiveness, so you might anticipate flat hierarchies, fast iterations, and no bullshit conferences.

What you’ll convey to the place

•  You have the benefit of connecting with people. You perceive the definition of empathy with out checking Wikipedia and put it into observe every day.

•  You’re smitten by purchaser success administration and purchaser assist. You’ve got gotten experience in purchaser success administration or account administration. Product sales experience could be very valued.

•  You’ve got gotten enterprise acumen and luxuriate in advising purchasers and consultative selling.

•  You’re taking possession. You are filled with passion to take responsibility and to make points happen. You are an full of life self-starter who must make a tangible affect on a rapidly rising product and agency.

•  You are a crew participant. You understand that we are going to solely obtain success as a crew. Like all people else in our good crew, you are truthful, reliable, and respectful — and also you’re in a position to have loads of satisfying.

• ️ You are fluent in English. Speaking Spanish is a plus.