Sia Admissions: Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)

Headquarters: Philadelphia, PA

URL: https://www.siaadmissions.com

We’re hiring a full-time Shopper Success & Operations Affiliate to non-public the patron journey from onboarding to closing provide. That’s an execution-focused place that blends problem coordination, client communication, and backend operations. You will be the CEO’s correct hand in making sure every client receives white-glove service, every system runs simply, and no factor is ever missed.

This place is true for any person who finds achievement in making sophisticated operations actually really feel seamless — any person who takes pleasure in supporting people with every coronary coronary heart and self-discipline.

What You’ll Be Doing

• Info purchasers by every stage of the journey — from onboarding to wrap-up — with professionalism and polish

• Deal with problem plans in ClickUp: monitor deadlines, change progress, ground bottlenecks, and assure momentum

• Speak with purchasers persistently and clearly — checking in, following up, and reinforcing expectations

• Analysis client provides and guarantee they meet submission requirements sooner than inside consider

• Coordinate with inside coaches and crew members to keep up all people aligned

• Draft and ship client-facing emails — on a regular basis clear, thoughtful, and on-brand

• Preserve backend operations: CRM updates, shared workspace group, and calendar coordination

• Submit daily inside updates and put collectively weekly summaries to help team-wide visibility

• Proactively decide areas the place packages, communication, or processes could also be improved — and help make it happen

Who You Are

• A relationship-builder who’s conscious of discover ways to discuss with warmth, readability, and confidence

• A packages thinker — you understand how backend particulars type front-end experiences

• Exceptionally organized and reliable — people perception you to watch by

• Comfortable in a high-performance setting the place necessities are extreme and points switch quickly

• Motivated by the impression your work has on any person’s personal improvement and success

• A strong writer in English — polished, expert, and emotionally intelligent

• Determined to develop proper right into a long-term operations confederate place

Required {{Qualifications}}

• 2+ years in a client-facing, operations, or problem coordination place

• Confirmed talent to deal with plenty of timelines and client relationships concurrently

• Near-native English fluency (significantly written) — you may be writing client-facing messages repeatedly

• Extreme comfort with tech devices like ClickUp (or Asana), Google Workspace, Calendly, and first CRMs

• Functionality to navigate evolving packages and treatment points independently

• Based totally in Latin America or a time zone overlapping with US Japanese hours

• Obtainable full-time: Monday to Friday, 8:00 AM – 5:00 PM Japanese Time

• Comfortable using Hubstaff to hint time and assure alignment — not for micromanagement, nevertheless for visibility

What Success Seems to be like Like

• Customers actually really feel supported, guided, and not at all left guessing

• You retain ahead of deadlines and discuss clearly when points shift

• Internal packages are updated, streamlined, and actively improved

• The CEO doesn’t want to watch up — you’ve already handled it

• You contribute not merely to client satisfaction, nevertheless to operational excellence

Compensation & Improvement

• $1,900/month (full-time, distant)

• 40 hours/week, Monday to Friday, 8:00 AM–5:00 PM ET

• Prolonged-term different with potential to develop proper right into a administration place in operations

• Work immediately with the CEO in a mission-driven, high-impact setting

• Ongoing enchancment, mentorship, and performance-based improvement

Learn the way to Apply

Please submit:

1. Your resume

1. A fast cowl letter answering the following:

• How do you assure accountability and possession in your work?

• Describe a time you proactively improved a system or course of

• Share your experience managing sophisticated, client-facing operations

Important: We’re ONLY considering candidates who meet the following requirements:

• Near-native English fluency

• Full-time availability all through US Japanese hours

• Comfortable using Hubstaff

• Sturdy writing and organizational experience

• Intent to develop with the company long term

To make use of: https://weworkremotely.com/remote-jobs/sia-admissions-client-success-operations-associate-full-time-remote-us-eastern-time-hours